Servicing of all Inquires and Complaints
Quick response and resolution to all inquires and complaints
Documentation of all property related activity
Attend Home Owner Association hearings as needed

Collection of all Fees and Rents
Collection of rent from tenants
Collection of late fees and outstanding tenant charges
File appropriate eviction documents, follow-up through lockout process

Leasing
Advertise and show units
Collect, process applications and screen applicants
Execute leases and collect security deposit monies

Maintenance, Repairs, and Improvements
Coordination of all interior and exterior maintenance and repairs
Coordinate all capital improvements for the property as needed/contracted
Assure on-going maintenance is completed as contracted

Accounting
Track all debit and credit accounting entries
Maintain owner/tenant trust accounts

Reporting and Record Retention
Monthly detail of ledger entries
Monthly detail of income statement
Annual reporting, structured for tax reporting, 1099 forms
Maintain all historical records and backup of automated systems

Professional Services
Maintain relationships with Home Owner Associations, Venders, Home Warranty and Owners Insurance Providers

Sterling Property Management